Your account

Sign in

Sign in to MasterClip with Google, or with your email and a password.

A new account made with email gets a confirmation link by email. Click it to finish. Passwords need at least 8 characters.

The email can take a minute to arrive. Check your spam folder too.

Reset your password

1. On the sign-in page, press Forgot password?
2. Enter your email and press Send reset link.
3. Open the link in the email and choose a new password.

If the link has expired, the page says so. Press Send a new link and start again.

Find your settings

Click your name at the top of the sidebar to open the account menu. On a phone, press the menu button in the top bar first.

The account menu has four items.

• Subscription: your plan, payment method and invoices.
• Credit usage history: every credit you got or used.
• Settings: your email, plan and credits, and the option to delete your account.
• Sign out: signs you out on the device you are using.

Delete your account

1. Open Settings and scroll to Delete account.
2. Press Delete my account.
3. Type DELETE in the box and confirm.

This is what gets deleted.

• Your account and your sign-in.
• Every video and every clip, including the files.
• Your remaining credits and your credit history.

Any subscription is cancelled right away, with no refund for the current period. Deleting cannot be undone.

Billing records that the law requires us to keep stay with Stripe, the company that handles our payments.

For 90 days after you delete your account we keep a scrambled, one-way fingerprint of your email address, only to stop repeat free-credit sign-ups. It cannot be turned back into your address.

If your subscription cannot be cancelled, your account is not deleted and the page asks you to contact us.